Frequently Asked Questions

The Golden Bag online store currently supports the following payment methods: 

• The Golden Bag Gift Card (physical and electronic)
• Master Card
• Visa
• American Express
• Discover
• Apple Pay
• PayPal*
• Klarna**
• Afterpay

*Cannot use Paypal to purchase E-gift cards
**Cannot use Klarna currently for buy online pick up in-store orders. If your billing address is in New Mexico and Hawaii you are not able to use Klarna Pay in 4 due to local state regulations. 

***The Golden Bag Credit Card Coming Soon

We allow split payments between one of the accepted credit or debit cards and The Golden Bag Gift Card. Payments cannot be split among multiple cards or with PayPal. 

Our goal at The Golden Bag is to process and ship orders quickly. Once you have received your confirmation email, the order has already been sent for processing and cannot be adjusted or cancelled.  

You may return items that are unused and in original condition within 30 days of purchase. Last chance or Clearance items are final sale and cannot be returned or exchanged. The Golden Bag Gift Cards or E-Gift Cards are non-returnable.

The Golden Bag online store currently supports the following payment methods: 

• The Golden Bag Gift Card (physical and electronic)
• Master Card
• Visa
• American Express
• Discover
• Apple Pay
• PayPal*
• Klarna**
• Afterpay

*Cannot use Paypal to purchase E-gift cards
**Cannot use Klarna currently for buy online pick up in-store orders. If your billing address is in New Mexico and Hawaii you are not able to use Klarna Pay in 4 due to local state regulations. 

***The Golden Bag Credit Card Coming Soon

We allow split payments between one of the accepted credit or debit cards and The Golden Bag Gift Card. Payments cannot be split among multiple cards or with PayPal. 

Our goal at The Golden Bag is to process and ship orders quickly. Once you have received your confirmation email, the order has already been sent for processing and cannot be adjusted or cancelled.  

You may return items that are unused and in original condition within 30 days of purchase. Last chance or Clearance items are final sale and cannot be returned or exchanged. The Golden Bag Gift Cards or E-Gift Cards are non-returnable.

General Instructions:
Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water.

A polishing cloth is a great tool to make your metallic jewelry shine again if the pieces have become dull. However, it will not remove scratches. Polish your jewelry frequently with the soft polishing cloth to maintain its shine. You can use the cloth to clean The Golden Bag rings, bracelets, charms, necklaces, pendants, and earrings. Remember not to use any harsh abrasives when cleaning The Golden Bag jewelry. Avoid using ultrasonic cleaners, which may cause damage.

*Using a tumbler with The Golden Bag products is not recommended.

**For leather: For daily cleaning, simply wipe the leather gently with a soft, dry cloth. Stains should be removed immediately before they soak in or dry – use a mild professional cleaner (without chemicals) or a mild soap such as soap flakes or saddle soap. Create suds in a bowl and apply the suds to a soft, lint-free cloth, then wipe the leather. Afterwards, wipe the leather with a dry cloth and add a leather conditioner to protect it further. Remember to keep leather out of direct sunlight.

***For gemstones: Immerse gemstones in a mild cleaning solution and leave to soak for approximately two minutes and then polish them using a polishing cloth. 

We’re glad you asked! Your effortlessly, phenomenal pieces will thrive if you keep these points in mind:

• They aren’t made for catching z’s with you, so please refrain from wearing them to bed. 
• Perfumes + lotions give them headaches - it’s best to keep seed beads + brass away from chemicals that are often found in these smell-good products. 
• They don’t play well with rubber duckies, so please remember to remove them before bathing. 
• They aren’t big fans of cardio, go ahead and leave these cuties behind while hitting the gym. 
• They prefer to stay dry - do your best to avoid swimming pools + rain while sporting your new beauties. 
• They’re big fans of safe storage! Due to the nature of handmade products, it’s best to keep your pieces in a jewelry box away from toddlers, cats + vacuums.

Once your order has been shipped from our warehouse, you will receive an email notification with tracking information (please also check your junk/spam email). This email will have all your shipping information and ways to track your order.

Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to holidays and/or high order volumes. 

If you have your tracking number, you can track your order by CLICKING HERE.

No, we do not ship internationally. The Golden Bag only ships within the United States (including Alaska, Hawaii, and Puerto Rico). Unfortunately, we do NOT deliver to American Samoa, U.S. Virgin Islands, Guam, Micronesia, Marshall Islands, Northern Mariana Islands, or Palau.

Orders ship Monday to Friday excluding US Federal holidays.

Standard Shipping | $6.95
Free on orders $50+
Arrives in 3-5 business days. 

Express Shipping | $16.95
Arrives in 1-2 business days.

• Deliveries to Alaska, Hawaii and Puerto Rico may be delayed.
• Delivery to PO Boxes is not available (although can be used for billing addresses).
• Deliveries to APO/FPO addresses are sent via USPS Priority. Due to military handling time, delivery to some destinations may take up to 21 days.
• NOTE all orders over $300 will require a signature upon delivery. 
• Free Standard Shipping on orders $50 or more. Offer applies after applicable discounts and does not include taxes and fees.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Shipping charges are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

No Returns on The Golden Bag Gift Cards or E-Gift Cards:

The Golden Bag Gift Cards or E-Gift Cards are non-returnable.

No Returns on Final Sale Items:

The following items are considered Final Sale and cannot be returned, exchanged or refunded with the exception of damaged/defective merchandise.

• Last Chance Items
• Sale/Clearance Items

For more info or to process a return, please check our Return Policy here.

All exchanges are processed as returns initially. Once the return is accepted, you will have to make a NEW separate purchase for the new item.

For more info on exchanges or to process a return, please follow the "Return Process" instructions provided in our Return Policy here.

Gift recipients may return or exchange merchandise to The Golden Bag if the item is unused and in its original condition, and accompanied by a gift receipt. Once merchandise is returned by mail and The Golden Bag has verified the gift receipt, a credit will be issued to the original payment method and purchaser.

We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen, please contact our Customer Care Team immediately so we can resolve the issue:

support@thegoldenbag.com | Subject: Customer Care; Incorrect/Missing Item